Shipping Policy

We are committed to providing fast delivery to customers worldwide, with typical delivery times ranging from 3 to 10 days.

Free Worldwide Shipping
Enjoy FREE SHIPPING on all orders made on our website.

Shipping Locations
Your order will be shipped from either our US warehouse or our Hong Kong warehouse, depending on availability.

  • DHL Express Shipping: Over 90% of orders from our Hong Kong warehouse will be shipped via DHL Express. However, certain areas may be assigned different carriers due to factors such as policies, weather conditions, or other unforeseen reasons.

Processing Time

  • All orders require 1-2 business days for processing and dispatch.

  • It may take 2-3 business days for tracking information to be updated.

Exclusions

  • Orders are not processed on weekends or public holidays.

Remote Area Surcharge
A small percentage of orders may be subject to an additional remote area surcharge. This surcharge is applied separately from the free shipping we offer and is determined by the shipping carriers (e.g., DHL, FedEx, UPS). If your delivery address falls under a remote area classification, we will notify you via email to request payment for this surcharge.

Please note, the criteria for remote areas are set by the carriers, and we, as the seller, have no control over these designations. For further clarification, please refer to the official DHL website for their remote area surcharge guidelines.

Customer Support
If you have any questions or concerns, please don’t hesitate to reach out to our customer support team. Please allow up to 1 business day for a response. If your request is urgent, kindly add “Urgent” to the subject line of your email for quicker assistance.

We appreciate your patience and understanding, and we're here to support you every step of the way!

FAQ

Q1: Is the Oryhn product Compatible with My Vehicle?


Yes—if your vehicle comes with factory-installed wired Apple CarPlay, our CarPlay AI Boxes are fully compatible. This also includes cars that support both wired and wireless CarPlay.

Note: Vehicles that support only wireless CarPlay—such as the entire BMW lineup—are not compatible.

Q2: How Can I Tell if My Car Has Wired CarPlay?

Here are three easy methods to check:

Look for the CarPlay icon on your infotainment screen.

Connect an iPhone via USB. If a pop-up appears asking to use CarPlay, your vehicle supports wired CarPlay.

Contact your dealership to confirm compatibility.

Q3: Can I Watch Videos Using the CarPlay AI Box?


Absolutely! Simply plug the Oryhn CarPlay AI Box into your vehicle's USB port. It replaces the default CarPlay or Android Auto interface with an Android-based system. Once connected to the internet via WiFi or a 4G SIM card, you can download and stream apps like YouTube, Netflix, Disney+, and more.

Q4: What Are the Differences Between Oryhn AI Box Models?

Here’s a quick breakdown of key features:

MAX :A Qualcomm 6225 octa-core, 8GB RAM + 128GB storage, supports WiFi & 4G, HE PRO includes HDMI output.


Lite: 2GB RAM + 32GB storage, WiFi-only (no 4G support).

All models transform your stock CarPlay screen into an Android smart system, supporting wireless CarPlay, wireless Android Auto, and app downloads.

Q5: Will the CarPlay AI Box Drain My Car Battery?


Not at all. Oryhn CarPlay AI Boxes are highly energy-efficient. If you see the indicator light blinking after your car is off, it’s just residual USB current. You can unplug it or leave it—it will auto power down shortly.

Q6: Can I Still Use My Original Backup Camera?


Yes! The CarPlay AI Box runs independently and won’t interfere with your original parking or rear-view camera system.

Q8: How Do I Request a Refund, After-Sales Support, or Software Upgrade?


You can reach us directly at:

📧 support@oryhntech.com

We’ll respond within 1–2 business days.