Shipping policy
We are committed to providing fast delivery to customers worldwide, with typical delivery times ranging from 3 to 10 days.
Free Worldwide Shipping
Enjoy FREE SHIPPING on all orders made on our website.
Shipping Locations
Your order will be shipped from either our US warehouse or our Hong Kong warehouse, depending on availability.
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DHL Express Shipping: Over 90% of orders from our Hong Kong warehouse will be shipped via DHL Express. However, certain areas may be assigned different carriers due to factors such as policies, weather conditions, or other unforeseen reasons.
Processing Time
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All orders require 1-2 business days for processing and dispatch.
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It may take 2-3 business days for tracking information to be updated.
Exclusions
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Orders are not processed on weekends or public holidays.
Remote Area Surcharge
A small percentage of orders may be subject to an additional remote area surcharge. This surcharge is applied separately from the free shipping we offer and is determined by the shipping carriers (e.g., DHL, FedEx, UPS). If your delivery address falls under a remote area classification, we will notify you via email to request payment for this surcharge.
Please note, the criteria for remote areas are set by the carriers, and we, as the seller, have no control over these designations. For further clarification, please refer to the official DHL website for their remote area surcharge guidelines.
Customer Support
If you have any questions or concerns, please don’t hesitate to reach out to our customer support team. Please allow up to 1 business day for a response. If your request is urgent, kindly add “Urgent” to the subject line of your email for quicker assistance.
We appreciate your patience and understanding, and we're here to support you every step of the way!